Refund Policy

For digital products:

Once the consumer/customer has downloaded the content, then they have given up their consumer rights to a refund. Digital products will automatically download once you make your purchase, therefore they are non-refundable.

 

For services:

Booked services have a 14 day cancellation window, as long as the process of the consulting hasn’t been initialized. 

Refunds can't be issue once the process of your booked service starts.

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After you purchase your service, you have 6 months to use it and start the process. After that period of time, your product expires and you won’t qualify for a refund. If you feel like you will not be able to use the service you purchased, you can transfer it to another person. The only requirement is that the styling process hasn’t started.

 

ALL refund requests MUST be made in writing via email. Explain your reasons for the request, your name, your order number, and your appointment date if you have one.

 

Your request will be reviewed, and we will get back to you within the next 4 business days. If you have any questions regarding our refund policy please email info@cocoastyling.com Thank you!