This policy explains what information we collect when you use Cocoa Styling sites, services, products, and content. It also contains information on how we store, transfer, and delete that information. This is not only to comply with privacy law but to earn your trust as well.

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Prior to accessing our using our services, please read this policy and make sure you understand our practices regarding your personal information. If you fully read and fully understand this Privacy policy, and remain opposed to our practices, you must leave immediately and discontinue all use of any of our products and services. If you have any questions or concerns, please email us at info@cocoastyling.com

 

 

 

INFORMATION WE COLLECT

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To give you the best possible experience using our service, we must collect personal information relation an identifiable natural person. Our website has collected the following categories of personal information from our consumers within the last 12 months:

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1. Information you provide us. When you register to our website, purchase any of our services and/or when you contact us directly by any communication channel (e.g. email), you may provide us Persona information such as: name, email address, phone number, personal photograph/image, account name, payment information, race, color, gender (including pregnancy), disability, age, activity patterns used to extract a template, physical location, current or past job history, responsibilities, profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, and aptitudes.

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2. Information we collect when you use the services. When you visit our website, purchase any of our services and/or when you contact us directly by any communication channel (e.g. email), we may collect aggregated personal information such as “visitors and users” browsing and “click-stream” activity on our services, session heatmaps and scrolls, non-identifying Personal Information regarding the Visitor’s or User’s device, IP address, language, referring/exit pages, date/time stamps, etc.

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3. Information we collect from other sources. We may receive personal information about you from third-party sources such as:

• Security providers, fraud detection and prevention providers for example to help us screen out users associated with fraud.

• Social media platforms, when you log-in or sign-up using your social media account, we may receive Personal Information from that service (e.g., your username, basic profile Personal Information) and in some cases, we may collect Personal Information from lead enhancement companies which help us to improve our service offering; iii) advertising and marketing partners in order to monitor, manage and measure our ad campaigns.

 

 

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WHY WE COLLECT THIS INFORMATION

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• To provide and successfully operate our platform and services

• To improve, customize, expand, and further develop our site and services based on our visitors, users, and customers experience.

• To provide our visitors, users and customers with ongoing customer assistance and support.

• To be able to contact our visitors, users, and customers with general or personalized service-related notices and promotional messages.

• To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we may use to provide and improve our respective services.

• To create aggregated statistical data and other aggregated and/or inferred personal Information, which may use to provide and improve our respective services.

• To provide our customers with email alerts, booking information and other notices concerning our products or services, events, news, or other items that may be of interest.

• To help us to update, expand and analyze our records to identify new customers.

• To facilitate, sponsor, and offer certain contests, events, and promotions, determine participants’ eligibility, monitor performance, contact winners, and grant prizes and benefits.

• Keeping your profile updated in case you want to re-purchase any of our services

• To provide you with professional assistance, only upon your request.

• Our use of your personal information is necessary to comply with a relevant legal or regulatory obligation that we have.

• For security or the prevention, detection, or investigation of fraud, suspected or actual illegal activity, or other misconduct.

• To protect the rights, property or safety of us, our customers, or others.

• Our use of your personal information is necessary to perform a contract or to take steps to enter into a contract with you (e.g. booking our consulting service, buying any of our products, to provide you with our customer assistance and technical support).

• Regarding website visitor information, to measure the number of visitors to different pages on the website, conduct statistical modeling and evaluate, modify, and enhance our websites, our services and our business. We also use this information to monitor network traffic and to identify unauthorized access or unusual activity on the website.

• Our use of your personal information is necessary to support legitimate interests and business purposes (for example, to maintain and improve our product and services and the effectiveness of our platform by identifying technical issues), provided it is conducted in a way that is proportionate and that respects your privacy rights.

• To establish or defend legal claims and allegations.

• To seek advice from lawyers, auditors, and other professional advisers.

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We do not do the following things with your personal information:

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• We do not sell personal information to third parties.

• We will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated, or incompatible purposes without first providing you notice in the manner specified in the " Privacy policy updates" section of this Notice.

 

 

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WHY WE COLLECT THIS INFORMATION

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We may share your Personal Information with service providers and others (or otherwise allow them access to it) in the following manners and instances.

In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:

• Category A: Identifiers.

• Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

• Category C: Protected classification characteristics under California or federal law. Category I: Professional or employment-related information.

• D. Commercial information.

• F. Internet or similar network activity.

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Third Parties to Whom We Disclose Personal Information

• Service providers such as, hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement, data optimization and marketing services, content providers, and our legal and financial advisors.

• Third parties who assist us with this or our other websites. This may include information you provide as part of voluntary surveys about website-related issues taken after visiting this site.

• Law Enforcement, Legal Requests and Duties: we may disclose or otherwise allow access to your personal information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.

• Protecting Rights and Safety: we may share your personal information if we believe in good faith that this will help protect the rights, property or personal safety of Coca Styling, any of our users, with or without notice to you.

• In connection with a change in corporate control: In addition, should Cocoa Styling or any of its affiliates undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your personal information may be shared with the parties involved in such event.

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In the twelve (12) months preceding the date of this Notice, we have not sold any personal information other than as specified in this Notice.

 

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HOW WE STORE YOUR PERSONAL INFORMATION

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card or debit card information by our store and its service providers.

 

 

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USE OF COOKIES

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We and our Third Party Service Providers use cookies and other similar technologies (“Cookies”) in  order for us to provide our Service and ensure that it performs properly, to analyze our performance and marketing activities, and to personalize your experience.

You can learn more about how we use and how you can exercise control over them in our cookie policy

Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

 

 

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HOW WE COMMUNICATE WITH YOU

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, provide our service, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and or postal mail.

 

 

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HOW TO WITHDRAW YOUR CONSENT

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You have the right to request that we delete personal information that we collected and retained. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.  If we deny your deletion request, we will inform you and explain the basis for our denial.

To verify your identity to fulfil your request, we may ask you for additional information for security purposes. We reserve the right to charge a fee where permitted by law (e.g. if your request is unfounded or excessive).

To exercise your rights described above, please submit a request to us by emailing us at info@cocoastyling.com

 

You must describe your request with sufficient detail to allow us to properly understand, evaluate, and respond to it.  You may only make a request for access or data portability twice within any 12-month period.

Only you or a person registered with the California Secretary of State that you authorize to act on your behalf may make a request related to your personal information. You may also make a request on behalf of your minor child. You have the right to file a complaint with your local supervisory authority for data protection (but we still recommend that you contact us first).

 

As noted earlier in this Notice, we respond only to requests that are verifiable consumer requests.  Therefore, when you submit a request to us, we will seek to verify your identity by asking you to provide us with information that enables us to identify you, such as your email address or the last four digits of your social security number.  We also may use a third-party verification provider to verify your identity.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.  Making a request does not require you to create an account with us.  We will only use personal information provided in a request to verify the requestor's identity or authority to make the request.

Please note that after completing the process of permanently deleting your information from Cocoa Styling databases, you can no longer use any of your services and your account and all its data will be removed permanently, and we will not be able to restore your account or retrieve your data in the future. If you contact our support channels in the future, the system will not recognize your account and support agents will not be able to locate the deleted account.

 

 

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POLICY PRIVACY UPDATES

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

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ADDITIONAL INFORMATION FOR CALIFORNIAN RESIDENTS

If you are a California resident using the Services, the California Consumer Privacy Act (“CCPA”) may provide you the right to request access to and deletion of your personal information.

In order to exercise the right to request access to and deletion of your personal information, please see the section 7, above. We will not discriminate against you for exercising any of your CCPA rights. Except to the extent permitted by the CCPA, we will not:

 

• Deny you goods or services.

• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

• Provide you a different level or quality of goods or services.

• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

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 Users of the Cocoa Styling who are California residents may request and obtain removal of content they posted by emailing us at info@cocoastyling.com

All requests must be labeled “California Removal Request” on the email subject line. All requests must provide a description of the content you want removed and information reasonably sufficient to permit us to locate that content. We do not accept California Removal Requests via postal mail, telephone, or Instagram direct messages. We are not responsible for notices that are not labeled or sent properly, and we may not be able to respond if you do not provide adequate information. Please note that your request does not ensure complete or comprehensive removal of the material. For example, materials that you have posted may be reused or reposted by another user or third party.

 

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QUESTIONS AND CONTACT INFORMATION

If you have any questions or comments about this Notice, our Privacy Statement, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights listed on this policy, please do not hesitate to contact us at info@cocoastyling.com